Monday, September 22, 2014

Updating to iOS 8

iOS 8 is now available and we have had a number of users ask, "Is it safe to upgrade?".

While we are still urging caution with iOS 8, we have been hearing favorable reports. Nothing is really a "showstopper", or is an issue in iOS 8 that we cannot change. We are not currently in panic mode. We do suggest installing iOS 8 on a non-critical device first and make sure it works with your particular setup. Here are some issues that we have been made aware of:

  • Action menus appear as a white background with white text. This has been corrected and submitted to Apple for review.
  • Viewing RTF files in the new iOS 8 viewer in nonfunctional and is a known issue with iOS 8.
  • There are issues with the text in the song editor being scrolled out of range when initially opening longer songs. We have replicated this and are troubleshooting. It appears to be widespread in other apps as well but does not seriously inhibit editing aside from an extra swipe gesture.
  • We are tracking issues with iOS 8 and external video adapters (but not AirPlay). We receive a hard, iOS-level crash when autoscrolling. We have notified Apple of this bug.
  • We are unable to use a 30-pin to HDMI adapter when connecting an iPhone 4S and other older devices may also be unable to use this adapter. We receive a "The accessory is not supported" message with no video content sent to the screen. We have submitted a bug report to Apple.
  • Two users are reporting issues with Microsoft Word files rendering incorrectly. This is controlled by iOS 8 and nothing that OnSong can fix. We have submitted a bug report to Apple.
  • One user reported performance issues that are also occurring in other apps such as periodic freezes. We are working to isolate this issue.
  • One user is reporting issues with the metronome stopping backing track audio. We have not been able to replicate this issue.

Always remember to have a backup of your OnSong library in case something goes awry. Here's a backup and restore video tutorial to help keep your songs and sets safe during the transition.

Hope that helps with your decision making!

Saturday, September 13, 2014

OnSong 1.991 is on the way

I want to thank everyone for their patience on this one. We've had a number of technical issues this week and we have been able to get OnSong 1.991 out to you. Please update to let us know if that corrects any issues you were experiencing. It may take a an hour or two to become available on your App Store. Here's a link to the OnSong 1.991 release notes.

Friday, September 12, 2014

Critical Issue When Using Spaces in Chords

At OnSong, our top-most priority is our users. We are working around the clock to address some issues that some of our users are reporting.

First, we are hearing reports and experiencing issues ourselves with the App Store. This appears to be due to changes Apple is making in preparation for iOS 8. While we've heard users having issues with the update process in the past, we are seeing an influx of installation and provisioning problems. We are trying to get in touch with Apple about these issues but have not heard back after repeated attempts.

Second, there is a crash condition happening in OnSong 1.99 caused by improperly formatted chords that include spaces in square brackets. We were able to turn around an update with an Apple-approved fix in less than 24 hours, but due to these App Store issues, the update has yet to be made available. We released the update on 9/11/2014 and it was being "Processed for the App Store" for more than 24 hours. After repeated unaddressed contacts with Apple to correct this issue, the status has been changed to "Waiting for Review", essentially starting the approval process over. We are continuing to fight for this update to be released ASAP.

View OnSong 1.991 Release Notes

If you are experiencing a crash, go into the Settings app on your device and choose OnSong under Applications. Turn on "Forget Last Song" under the Debug menu and restart OnSong. You can edit your chord charts by going into the Songs menu, tapping "Edit" and then tapping on the name of the song to "Edit Song". This will open the song editor without viewing the song. The crash is occurring if a chord in square brackets contains a space like this:

[Am on G]

Correct these errors and save. This should get you back up and running.

If the Forget Last Song option does not open OnSong, it's likely that you've received a bad installation from the App Store update process and may need to reinstall. Be sure you have a backup of your OnSong library. If not, please contact support for assistance.

We are working around the clock to resolve these issues, answer your support inquiries and do what we can to keep everyone up and running despite these challenges.

Tuesday, August 19, 2014

OnSong Console Tutorial

OnSong Console is a big edition to OnSong and is really, an app in itself. We've basically built the OnSong rendering engine in a web browser! Since it's so new, we've put together this ten minute tutorial video to give you a leg up on how OnSong Console works and what you can do with it. Remember, this is the first version of this great product and we hope to add more features in the near future.

The console is an in-app purchase of $9.99 USD.

Tuesday, August 5, 2014

OnSong Console

OnSong Console is a powerful new addition to OnSong that let's you create, import, edit and style your music to look just the way you want. it runs inside of a web browser, giving you access to your device's OnSong library, but with the full content creation capabilities of your Mac or PC. Real-time preview as you type shows you just how it will look.

OnSong Console will be available in OnSong 1.989 as an in-app purchase of $9.99.


  • Browse and search your OnSong library from a computer.
  • Create new OnSong or ChordPro formatted files.
  • Import multiple files from your computer all at once.
  • Convert files into text for further editing.
  • Real-time preview of the chord chart as you type.
  • Powerful palettes that help you create and style your chord chart.
    • Metadata: Type in the details of the song like title or key.
    • Insert: Place chord, sections and line formatting into your text.
    • Text Tools: Search and replace, toggle between chord styles and fix alignment spaces.
    • Style: Change the font, linespacing and chord highlighting or colors.
    • Chords: Transpose, capo and chord diagrams. Choose your chord style too.

Other features include:

  • Low Light Mode: Shows you how the chord chart will appear on a dark page.
  • Pages: Splits the chord chart to simulate printing on paper.
  • Follow: Have the Console switch songs and scroll along with the device.
  • Download: Download the chord chart in supported formats like PDF or ChordPro.
  • Print: Print out your chord charts from your computer.

Thursday, June 19, 2014

Reorganized Settings Screen

For every musician, there's a different way to do music. No where is that more evident than in the OnSong Settings screen.

We've been working non-stop on OnSong since it's launch in early 2010 with the idea that users should have the freedom to customize their experience. To keep OnSong easy-to-use, we've tucked most of this customization power away. Many users never venture into settings and those who have can be confused by the options that are available.

Starting in OnSong 1.987, we've completely reorganized. If you are used to things being somewhere, they most likely moved. Watch the video below to see where your settings went and our reasoning behind the new location.

For those of you that want a quick overview of the new structure, here's an overview:

We haven't moved this and it's right up top with the version of OnSong you are using.

Display Settings
Here you'll find settings that effect how songs appear on the display. Low light mode, language, sleep screen as well as song formatting and song viewer. Song formatting is used to set global settings for how your music appears.

Import Settings
Use this to adjust how Dropbox, Internet and iTunes file sharing works, as well as how to handle text files and existing songs. We've also lumped synchronization settings in here as well.

Live Settings
These have to do with the "live" or interactive features of OnSong. Chord playback, external video, live bar settings and metronome are in here. You can also toggle sound effects on and off.

Menu Settings
This menu is divided into a different section for every button on the menubar.  Use this to change how these menus operate and their default values too. For instance, Style Preferences lets you choose default font sizes and styles for new chord charts.

Navigation Settings
This menu defines how your songs and sets are navigated. Here you'll find foot pedal settings, hot corners, navigation zones, scrolling behavior and triggers.

This is the same as the original settings and contains features to help get you back on your feet.

Tuesday, June 17, 2014

Create and Flip Through Pages

OnSong started as a great experiment. We wanted to see if it was possible to create a great tool that would replace the binder for musicians around the world. Through the input of musicians like you, we've been able to do just that. We've reimagined how music works on stage.

One of our first goals was to get rid of the concept of pages. We thought that music is linear and shouldn't be chopped up. We wanted to rid the world of paper cuts and fumbled sheets. So since OnSong was first released in 2010, we've always allowed your music to scroll in one continuous column.  This also works great with every file type as well as features like autoscroll.

Love it or hate it, this is how things have been for years. But in OnSong 1.987, you now have the opportunity to scroll to pages.  In fact, you can also create page breaks in your text-based chord charts and scroll to those pages as well.  If you are viewing your music in landscape orientation, we even support half page scrolling automatically. How cool is that?

Watch the video below to see how to change your scroll behavior to pages and how to add page breaks in your existing OnSong or ChordPro formatted songs. Whether performing digitally or printing your text-based chord charts, this new feature will be sure to please.