Thursday, December 15, 2016

iPad 1 Support Is Ending

In March we announced that the iPad 1 is no longer supported for development making it difficult to test on an iPad 1 prior to releasing new updates. We have continued to struggle with this, but have managed to make it work for the past 9 months. Our goal has always been to support our iPad 1 users as long as we could.

The time has come. We can no longer provide updates for iPad 1 users while still maintaining updates for 99% of our users. Simply put, we need to update frameworks provided by other companies like Dropbox to maintain interoperability, but those framework are only available now on newer versions of iOS. In fact, some services that OnSong uses will begin to stop working as these companies shift to newer technologies.

In an effort to keep our users in the loop on what we are doing, we want to make you aware that beginning in 2017, OnSong updates will only be available on devices running iOS 9 and higher. All other users will not be able to update, but will still be able to run your current version of OnSong. We are working hard to have a version that is stable and will give you the performance capabilities you depend on with OnSong.

We encourage you to upgrade your iPad or iPhone to the latest version of iOS possible and update your OnSong as well. This will allow you to have the best features and performance that is available to you.

Since it is the holiday season, what better time to ask Santa for a new device for Christmas? Now is a great time to buy a new iPad as Apple is lowering their iPad prices. There are so many great deals out there on iPads this time of year. Please upgrade to a newer device so that we can continue to support you in the future.

If you are an original iPad 1 user, please take a moment and sign up to receive communications with any updates regarding the iPad 1.

Monday, November 7, 2016

What Your Need to Know about iOS 10.1

On October 24th, Apple released iOS 10.1. After about a week, we have found a few issues that may effect you.

Never update a performance device without being sure that an update will not effect you. We recommend backing up your OnSong library periodically to ensure you can switch to a different device or rollback to a previous version of iOS if needed.

Backing Tracks

Apple seems to have made changes to the Music player in OnSong that is causing issues with playing backing tracks. If you've linked songs in your OnSong library to backing tracks in your iTunes Media Library, you may experience this issue.

How To Replicate
This issue exhibits itself when you start a backing track on a song in a set. Then while it's still playing, switch to the next song in the set that also has a backing track. When the first song finishes, starting the next backing track will result in previous backing track playing.

The reason this happens is that OnSong enqueues the upcoming backing track to the built-in iOS Music app when the next song in the set is loaded. This appears to fail in iOS 10.1 and higher if the player is currently playing another track. We have reported this to Apple as a bug and are awaiting a response.

The good news is that OnSong has a really simple workaround for this issue. Simply go into the Utilities menu in OnSong (gear icon) and choose Settings » Live Settings » Audio Playback and enable the Crossfade Enabled switch. This will force backing tracks to be played by the OnSong backing track player instead of remote-controlling the Music app. The only downside with doing this is if you have volume changes or have trimmed the track within iTunes. The workaround will also not work with tracks that have DRM (digital rights management) or that are streaming from Apple Music or iCloud.

AirPlay Mirroring

It appears that iOS 10.1 has removed the ability to AirPlay to older AppleTV devices (2nd and 3rd generation). We are testing to confirm which AppleTV generations this effects. We have tested a device running iOS 10.2 beta and it appears that AirPlaying to all generations of AppleTV has been restored.

Tuesday, October 11, 2016

OnSong and iOS 10

OnSong is always being developed to ensure it works not only with the latest versions of iOS 10 and devices from Apple, but also with the services that integrate into the app.

Some of you have asked if it is safe to update to iOS 10. We have tested OnSong with the final released versions of iOS 10 and OnSong has been working great. As of the time of this writing, approximately 43% of active users are running iOS 10 with about 47% of users running iOS 9. We have not had any users report any issues specifically with OnSong running on iOS 10.

That doesn't mean you won't experience an issue. Some users have experienced issues during the update process or performance problems with iOS 10. We always recommend that you backup your OnSong library before performing any updates in the event there is a problem during the process. Please watch our backup video tutorial to learn how.

We also recommend that you backup your device to iTunes or iCloud so if it's every lost, stolen, or stops functioning, you can restore to another device.

One change that has happened in iOS 10, if you are now prompted to allow OnSong to access your iTunes Media Library. If you decline, OnSong is not able to access your iTunes Music Library to link chord charts to tracks. If you inadvertently declined to provide access, you can turn this back on by going into the Settings app and choosing OnSong on the left under Applications. You can then toggle iTunes Media Library access at the top of that screen.

Wednesday, November 4, 2015

New OnSong Feature - Quick Pick

Being able to change or update your set list on the fly makes for an exciting set.  What better way to respond to the crowd than to throw in a song that you never planned on performing? Now with the new Quick Pick feature, you can find songs and view them in as few as three taps of the screen - making it so you never even miss a beat!  

Simply tap on a song title in the heads-up display area of the menubar and the Quick Pick screen will open.  In the Quick Pick screen, type a word from the title of the song.  As you type, OnSong will find matches in your library that contain that word in the title of the song. If you are unsure if the song is the one you are looking for, tap on the magnifying glass icon on the right to preview it.

Once you have found a song you’d like to play, tap to pick it.  If you are currently viewing a set, the song is automatically added to the set as the next song. If you are viewing a single song from your OnSong library, tapping on the song will display the song immediately. 

Watch the Video Tutorial or Read the Users Manual

Thursday, October 1, 2015

Fix Available: iOS 9 Crash with No Internet Connection

The Problem

We've had a number of users tell us that OnSong will begin to start and then shutdown to the home screen when no Internet connection is available. We have confirmed this a bug in iOS 9 on iPads, potentially only those with cellular data. iPhone models do not appear to be effected. The crash is caused when OnSong attempts to find nearby peers via OnCue using the original version of OnCue which triggers an exception in iOS 9's networking libraries.

The Synopsis

New installations of OnSong will automatically select the new version OnCue and not the original. The original version of OnCue uses an Apple framework that has been deprecated by Apple since iOS 7, but remains available in OnSong for backwards compatibility with iOS 5 and iOS 6 devices. Until iOS 8.4, this framework has continued to work. Current versions of iOS have caused bugs in the framework that will likely not be fixed by Apple due to their deprecated status. If you had this version of OnCue set in your preferences, it will continue to be used in iOS 9 which is what is causing the issue.

The Fix

Luckily the fix appears to be simple. Go into the Settings app from your device's home screen and choose OnSong on the left. Scroll to the Menu Settings section on the right and open the Sharing option. Under the OnCue section, change OnCue Version to "New" instead of "Original". Close out of the settings screen and open OnSong.

The Solution

We have changed OnSong 1.999 to automatically switch to the new version of OnCue if it was already set. We are planning allow an override of this in case Apple fixes this bug in the future.

We are working hard to finalize OnSong 1.999 to correct this an other found issues. We thank you for your patience as we work to ensure stability on the best app for musicians!

Wednesday, September 30, 2015

The State of iOS 9

Upgrading to iOS 9 is on the minds of our users and we want to share what we know so you can make an informed decision.

Please Backup Your Library!

No matter what, always make sure that you have a backup of your library in case a problem arises. We've had users that experience issues when upgrading their iOS and have lost the information on their device. It's easy to make a backup file. Safety first!

What do we know?

  • OnSong 1.999 provides fixes to iOS 9 bugs

    Keep in mind that there are some issues with iOS 9 when running the current version of OnSong such as the date picker in the set editor and light text on menus when sorting or performing actions. We are aware of these issues and have them fixed in the upcoming OnSong 1.999 release.

    Thank you for your patience as we work to research all reported issues and finalize our testing. We should launch OnSong 1.999 in mid-October.

  • Apple continues to release minor updates to address bugs

    Apple has released iOS 9.0.1 within a week of the initial launch and has released iOS 9.0.2 today. That means there are still many issues they are working to resolve. iOS 9.1 is also in progress and being sent to beta testers.

  • 40% of our active users are running iOS 9

    When there are problems, we hear about them. However, we have received no further reported issues. Most users are reporting good results.

    Here's the iOS breakdown over the past week: iOS 9: 40%, iOS 8: 50%, iOS 7: 8%, iOS 6: 1% and iOS 5: 1%.

  • Hardware vendors are urging customers to hold off on upgrading to iOS 9

    AirTurn is urging customers to not update to iOS 9 due to Bluetooth connection problems. We have tested OnSong with AirTurn pedals under iOS 9 and it appears OnSong is behaving properly. Pairing pedals in the iOS 9 Bluetooth settings screen appears to be the issue. Some users have reported Bluetooth devices disconnecting.

  • iOS 9 fixes some longstanding iOS 8 bugs

    Shortly after iOS 8 launched, OnSong reported major issues to Apple. We have worked together with Apple and have confirmed these issues have been addressed. If you have had crashing issues when using stage monitor mode on Lightning port devices, or have poor formatting in Microsoft Word documents, iOS 9 will correct this.

  • WiFi and Bluetooth has been overhauled in iOS 9

    iOS 8 has been a nightmare for many users in regards to WiFi performance and peer-to-peer communication. If you use OnCue, you may be familiar with this. iOS 9 has reverted back to using the same networking services as iOS 7. Our tests and reports confirm this as iOS 9 can communicate wirelessly with all iOS versions except iOS 8.

    If you use OnCue, make sure you are running the same version of OnSong and iOS on all of your devices. We strongly urge you to use OnSong Connect for live use since it does not rely on Apple's frameworks and is more robust.

  • Some users are reporting that WiFi with an Internet Connection is required to use OnSong

    We have some users claiming that OnSong is requiring an Internet connection in order to launch. If an Internet connection is not available, it is causing OnSong to crash. We have been working to replicate this scenario and unfortunately have not been able to. We do recommend resetting network settings to correct network-related issues. You can do this by going into the Settings app on your home screen and choosing General, Reset and then Reset Network Settings. This will remove your WiFi passwords so you will need to enter your passwords again.

  • Some users are reporting performance issues in iOS 9

    This is a mixed bag. Some users are having performance problems after updating to iOS 9 while others report improvements. One user claims that iOS 9 has breathed new life into their iPad 2. Another user reports serious lag on iPad 4. We have experienced user interface lagging when opening the camera app or using the home screen on our iPhone 6 devices. Even iPhone 6s users are reporting problems.

Should You Upgrade?

We are still recommending not updating to iOS 9 for production devices because of these reports. We also want to work around the issues presented by iOS 9 in OnSong 1.999. iOS 9 does fix a number of issues and has not drastically effected 40% of our users.

Tuesday, September 22, 2015

OnSong and iOS 9 Update

iOS 9 Update

It's been almost a week since iOS 9 was launched and we wanted to address your questions about the iOS 9 update and the status of our upcoming OnSong 1.999 release. We are still advising to hold off on updating to iOS 9 on production devices until we fully address all known iOS 9 issues. However, if you are willing to load iOS 9 and give us input on OnSong running on those devices, it will help us to be certain that we've addressed all known issues.

We have discovered and fixed two bugs that are caused by iOS 9:

  • The date picker control in the set editor does not appear in iOS 9. This is caused by a change late in the iOS development cycle that was not found until the final version. While we believe this is a bug in iOS 9, we have been able to workaround the issue in the upcoming OnSong 1.999 release.
  • Text in menus used for sorting and editing items shows as white text on a light grey background. This has been fixed in the upcoming OnSong 1.999.

We are getting the following reports that we are researching further, but have not been able to independently replicate:

  • Reports of users having issues with OnSong freezing or crashing. Some users report this is caused by WiFi being disabled. Resetting network settings or reinstalling OnSong seems to correct this issue.
  • Reports of wireless sharing not functioning with other devices. Apple has completely swapped out the Multicast DNS (Bonjour) service from a faulty product used in iOS 8. OnSong relies on Apple frameworks and multicast DNS for peer discovery. If you are using OnCue we recommend using the same versions of iOS and OnSong and strongly recommend using OnSong Connect instead which is built from the ground up to be cross-platform and not reliant on Apple's frameworks which are limiting in nature.

While many users have reported good results with iOS 9, others are reporting general performance issues as well as battery drain. This tends to happen with new iOS releases and is normally corrected by resetting network settings or through an update from Apple. Again, we believe it's important to not update if you are actively using your devices for live, production use.

Why Should I Upgrade?

iOS 9 has a number of great new features so it's no wonder that it's the fastest installed iOS update ever. Aside from the typical update woes, this looks to be a solid product. Issues that we have mentioned above should be worked out in a about a month.

iOS 9 has also fixed a number of outstanding bugs in iOS 8 that may effect some users. Upgrade if you have one of the following issues:

  • If you are experiencing hard system crashes when using stage monitor mode over a Lightning port video adapter.
  • If you are having problems with WiFi performance or Bluetooth disconnection.
  • If you use Microsoft Word documents and are experiencing incorrect formatting.

OnSong 1.999

OnSong 1.999 is a huge release and will be our last update for a period of time as we turn our attention towards OnSong 2.0 completion. That's why we are taking our time with the release of this build. Once we are certain it is "gold", we will release. Our goal is to make something that will last for a few months as we continue to reinvent how music is organized.

To celebrate OnSong 1.999 on iOS 9, we are releasing nine new features we think you'll like.

  • Spotify Integration lets you link streamed audio tracks to songs in your library.
  • Automatic Backup now lets you configure where to backup your library and how often if gets backed up.
  • Organizer Menu lets you mark the current song icons, place in sets and quickly add to books.
  • Improved Sliders are not made available in many menus to make selecting styles and keys faster.
  • Bluetooth MIDI is now supported for devices like the Quicco mi.1.
  • Quick Pick lets you quickly find songs from your library with a single tap of the menubar.
  • Playback Heads-Up Display lets you toggle playback, scrub to different track position, adjust volume and pan and audio routing – all from the menubar.
  • Timer Heads-Up Display lets you keep track of the elapsed time, or a countdown for both songs and sets.
  • Separate Styles for Books lets you keep a different key, capo, styles, notes and more for a song in each book.

For full details on this upcoming release, please view the release notes.

OnSong 2.0

We get a lot of questions about OnSong 2.0 and why it's taking so long to launch. The truth is that since we've announced OnSong 2.0, many of the features that we had on our list have been added into OnSong. Just this year we have added 100 features from our OnSong 2.0 list into OnSong 1.9x. On average OnSong is updated once a month and unlike other apps, we cram more functionality, features and fixes into 1/100 of a point than many do in a major version release. Be sure to review our list of releases notes to see what we've added.

Much of OnSong 2.0 has already been completed and now must be integrated into the OnSong 1.9x codebase. You've seen some of this added in the Color Picker component as well as Improved Sliders coming in OnSong 1.999.

Our Focus

Our primary focus has always been to serve our customers and keep OnSong working its best with as many versions of iOS and devices as possible. This has often times put our production schedule for OnSong 2.0 on pause. Our goal is to make OnSong 1.999 the best release yet so we can focus our attention on OnSong 2.0.

Thank You

Thank you for your patience as we work to resolve any upgrading issues and for your continued use of OnSong. Stay tuned for updates as we move forward with our vision for transforming music.